Refund policy

We do not accept returns or exchanges, as all bundles are carefully assembled and packed per order.

However, if an order arrives damaged, defective, incorrect, or materially different from its product description, the customer must contact us at memofy.shop@gmail.com within 48 hours of delivery and provide clear photos of the item and the issue. We will review the request and offer an appropriate resolution where applicable.

Please note:

  • Minor variations in items, colors, or packaging may occur;

  • Bundles are curated sets and may not be eligible for individual-item refunds;

  • We do not offer refunds based on personal preference, change of mind, color preference, duplicate purchases, or where the product matches its description and is free from defects;

  • Sale, discounted, and promotional items are final sale and are not eligible for returns, exchanges, or refunds;

  • Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Personalized items

Items personalized for a customer, including a charm featuring a chosen letter, a personalized card, or another custom element selected by the customer, are final sale once the order has entered preparation or production.

Personalized items may still be eligible for a remedy if they arrive damaged, defective, incorrect, or materially different from the customer’s confirmed personalization details.

Digital products

Digital products, including downloadable files, digital cards, digital designs, or other electronically delivered content, are final sale once delivery, download, access, or use has begun, except where required by applicable law.

Exchanges and return shipping

Memofy does not provide direct exchanges unless we expressly authorize one.

If an exchange is authorized, the customer must return the original item at their own expense. A replacement item will be arranged only after the returned item has been received by Memofy and inspected.

All returns require prior written authorization from Memofy. Items sent to us without a prior return request and written authorization will not be accepted and may be returned to the sender.

Where Memofy authorizes a return, the customer is responsible for the cost of return shipping unless Memofy confirms that the item was damaged, defective, incorrect, or materially different from its description, or unless applicable law requires otherwise.

Refund processing

Once a refund is approved and issued by Memofy, it will be sent to the original payment method where possible.

Banks and payment providers may require additional time to process and display the refund. If more than 15 days have passed since Memofy confirmed that a refund was issued and the customer has not received it, the customer should contact us at memofy.shop@gmail.com.

Nothing in this policy excludes mandatory consumer rights under applicable law.